Flooring material usually comes with some kind of manufacturer’s warranty. When flooring inspectors are called in to a job site, it is usually to provide an impartial view of the causes of a flooring issue. Whether an inspection is for a residential owner, business owner, insurance company or something else, the flooring inspector must remain unbiased and only focus on the problems at hand and how to solve them.
Sometimes, flooring inspectors may be tempted to write up recommendations for repair or replacement based on whether or not the warranty is still in place. However, that is not a good practice for flooring inspectors, because they should simply be evaluating the condition and potential for repair based on what they see and what they know. Flooring inspectors should not be swayed to enhance their findings or recommend a course of action that is outside of what they normally would, just because a warranty is in place. In other words, whether or not the flooring material is still under warranty should not have any bearing on the process.
By staying neutral and sticking to creating reports that are based on the facts at hand, flooring inspectors can continue to earn the trust of clients, insurance companies and manufacturers alike.