As a flooring inspector, their job is to check out complaints about flooring to see what the problem is and how it might be resolved. When it comes to vinyl or wood flooring that is underperforming, it’s important to look at every aspect and determine what is going on. When the flooring is not performing well in the eyes of the consumer, it can have a big effect on customer satisfaction.
Often, the top issues with flooring complaints have to do with cleaning and maintenance. When the flooring is not being properly cared for, it can cause a lot of problems, both with appearance and performance. Customers need educated on how to properly clean and maintain flooring.
Here are just a few essential tips on hard surface performance that customers must be aware of:
- Use rugs and mats: Catching dirt and grit at entries and exits will go a long way to prevent scratching and soiling. Chemicals from asphalt can also be tracked in on shoes, causing discoloration.
- Regular cleaning: Letting dirt and grease build up on the floor is never a good idea, so cleaning regularly is a must to get all that ground-in dirt.
- Choose the proper cleaning products: Harsh, heavy-duty chemicals are never a good choice for flooring. Mild detergents used regularly are much more effective than hard-core cleaners. There are cleaners that are specially formulated for different surfaces to prevent buildup.
- Never over wet: Damp mops are best for hard surface flooring because a drenched mop will put unnecessary moisture on it. Too much moisture can affect the flooring material or the adhesive below it. This can cause staining, curling, and more.
- Rinse well: Leaving cleaner behind can cause all kinds of buildup, like soap scum, which can attract and collect dirt. This affects the performance of the floor as a safe place to walk.
Cleaning and maintenance procedures are an important part of keeping the hard surface floor clean and beautiful. Poor performance will affect the way the customer feels about the flooring and can have a negative impact on the whole room. Proper care is the responsibility of the owner, but if they are not educated properly, it can lead to lots of complaints.