When home owners or business owners call to complain about a recent flooring job, it’s up to the flooring expert to figure out what’s going on and how to remedy the situation. While there are lots of different problems that could cause a number of issues, a telegraphing complaint from client deserves a closer look.
Telegraphing happens when the flooring material, like vinyl or resilient, takes on the shape or texture of the substrate. If there are any imperfections there, they will show up on the surface of the flooring material. This can not only look unsightly, but it can create abnormal wear and tear. An example of this is if there is a protrusion from a screw head or a seam that isn’t completely flush, it can show up as a bumpy spot or a line in the vinyl. Another example is when the adhesive isn’t applied smoothly and the dried ridges make the vinyl less than smooth. The key to avoiding telegraphing is to make sure the substrate is prepared properly and that all adhesive is properly applied.
But what about when the telegraphing is noticed by a customer and they’ve called to complain? The best way to inspect a telegraphing complaint is to measure the flatness and inspect the sub floor if at all possible. By identifying the cause of the imperfections that are causing the problem, the flooring inspector can recommend the best course of action for finding a solution.